Privacy Policy and Personal Data Protection

This privacy policy governs the manner in which the website MyVibe which is owned by Group Solution DOOEL, whose registered office is located at st. 1 no. 51, Dolno Lisice, Aerodrom, 1000 Skopje, North Macedonia, collects, uses, maintains and discloses data collected when visiting our websites. This privacy policy applies only to websites owned by Group Solution DOOEL and does not apply to personal data collected in other ways. This privacy policy does not apply to your visit to other websites which you access through our websites.

During your visit to the website, your privacy is fully respected and our activities correspond to European laws, GDPR (General Data Protection Regulation) (which refers to the General Data Protection Regulation 2016/679 dated 27 April 2016) and the laws of North Macedonia.

– Information we collect –

Public data

You can visit and use our website without revealing your identity or any other personal data relating to it.

When visiting our website, taking into account the nature of the Internet, data is collected that records users, but is not sufficient in itself to identify a specific person and represents statistical indicators used to improve the quality of the website. Such information may include the name of the Internet browser, number of visits, average time spent on the site, type of computer, as well as technical information about the connection used by the user when visiting the website, such as operating system and Internet service provider, IP addresses that are assigned by Internet providers and are different for each Internet user as well as other similar information.

Personal data

When using certain functionalities (applications, requests) on our site such as contact forms, requests for offers, requests to receive news, notifications and promotions… Group Solution DOOEL processes your personal data (personal identification data and contact information), only if you voluntarily provide them on our website for the purpose of using our services and products. This personal data may include name and surname, e-mail, telephone number and/or other contact information. They will be used in accordance with the privacy policy and for the purpose for which you have provided them.

– Purposes, processing and use of data –

The purposes for which we collect information are as follows:

  • Processing your contact request
  • Managing and optimizing customer relationships
  • Conducting surveys, research or statistical data to better assess the quality of our products and anticipate the needs of our customers
  • Analyzing and optimizing the website
  • To send you information about our promotional offers, news and events

The processing of this information is justified by:

  • The processing of your contact request resulting from the performance of the Agreement between us
  • The legitimate interest of Group Solution DOOEL to ensure the satisfaction of its customers
  • The legitimate interest of Group Solution DOOEL to assess the quality of the products and services it offers, anticipate the needs and satisfaction of its customers and develop new features accordingly
  • The legitimate interest of Group Solution DOOEL to improve and provide a superior service
  • Your prior consent which will be obtained, where required by law, by checking the box for this purpose when you provide your personal data

Group Solution DOOEL may be obliged to disclose any information regarding the User in order to comply with any law or regulation or to respond to any legal or administrative requests.

Security and data storage

Data protection is integrated into the design itself, and privacy settings are set to a high standard. All communication between users and the site takes place via a secure encrypted protocol (https).

The processing of your personal data will be carried out in accordance with the regulations on the protection of personal data of the Republic of North Macedonia, taking all prescribed technical and organizational measures to ensure confidentiality and protection when processing the personal data we have. The employees of Group Solution LLC are obliged to keep confidential all information (including personal data) that they come across during the performance of their work tasks. Group Solution LLC applies security measures when collecting, storing and processing information to protect against unauthorized access, alteration, disclosure or destruction of your personal data, as well as data that is not personal, but is stored on our site. Personal data may only be disclosed to competent authorities in a procedure provided for by law.

The data you provide will be stored for a certain period of time, i.e. as long as the service for which you provided it is in operation. During this period, you retain all your individual rights, such as the rights to access, rectify, delete, restrict the processing, the right of portability, object and the right not to be subject to automated decision-making, including profiling.

The retention period of your personal data collected by Group Solution DOOEL can be determined according to the purpose of the data processing according to the following criteria:

  • data stored for specific purposes are retained as long as necessary for the purposes of processing personal data as defined in Article “Purposes, processing and use of data” for the duration of the signed contract with you in accordance with the law and for as long as we have a business relationship with you.
  • Your personal data is then archived for use in the event of a dispute during the limitation period applicable to the subject of the dispute.
  • and then it is anonymized or deleted.

Internet browser cookies

“Cookies” are small text files that are stored on your device (computer, mobile phone, tablet, etc.) intended to track the movement of your internet browser by the website and are not linked to your personal data that you have provided to us. With the help of such files, the movement of visitors to the website is tracked and data is collected to improve the user experience and to optimize and improve the functionality of the website. The website has a type of “Cookies” that are stored on the user’s computer for as long as it is set in the internet browser. Users can choose to set their internet browsers to refuse cookies. If users choose this option, certain parts of the site may not function as intended.

When you visit one of our websites, we may, depending on your consent, use cookies, cookie pixels and other technologies to collect the following data:

  • connection information, browser type, location, time zone, operating system and other technical information.
  • Information about your visit to our website and the products you review
  • Duration of visits to pages on our website and information about the interaction between pages

Group Solution DOOEL uses third-party cookies (Google Analytics). These cookies are for anonymous statistical data about the visit to the site and do not include personal data. Remember that you always have full control over cookies. Most browsers offer complete exclusion of cookies through the options, for each browser separately.

Freedom of choice, consent and your rights

You control the information you provide on our website. In any case, if you decide not to leave your data, please note that some parts of the website may not be available to you.

By completing the available requests (contact forms) on our website, you agree to this privacy policy and agree to be contacted at the contact information provided.

We will fully respect all your rights in accordance with the personal data protection regulations of North Macedonia and the general data protection regulations for members of the European Union (GDPR).

In accordance with the existing regulations on personal data protection, you have the right to access, rectify, delete, restrict processing, obtain a copy of your personal data for your own purposes or transfer it to another service provider of your choice, as well as the right to object to the processing of your personal data when these data is processed for direct marketing purposes, to be informed and not to be subject to automated decision-making.

You can also send your instructions about the fate of your information after your death.

You can withdraw your consent at any time. All these rights apply within the limits provided for by the existing regulations on the protection of personal data.

You can exercise these rights by simply sending a request to Group Solution DOOEL by e-mail: info@gs.com.mk.

You can also exercise your right to file a complaint with the national data protection authority by sending your request to the Directorate for Personal Data Protection https://dzlp.mk/.

Changes to the Privacy Policy

Group Solution DOOEL has the right to update this Privacy Policy at any time. When we do so, we will provide notice on the website and revise the update date at the bottom of this page. The user accepts and agrees that it is his responsibility to periodically check the privacy policy and that he is aware of the changes.

Acceptance of the terms

By using this site, the user agrees to the provisions of this privacy policy. If you do not agree with the policy, please do not use the website. Your continued use of the website following the changes to this policy will be considered as your acceptance of the given changes.

The website www.myvibe.mk is owned by Group Solution DOOEL.

Published on 08.01.2025.